
Quality, Health & Shipping Promise
All plecos are raised and handled with care in clean, stable systems to ensure strong health and safe delivery. Each fish is carefully selected, professionally packed, and shipped to reduce stress during transit. We focus on consistent water quality, proper nutrition, and responsible handling so your pleco arrives healthy and ready to settle into its new home.
FAQ
Order & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. We can only ship during Monday - Thursday to avoid shipment delays over the weekends
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What If my fish arrives dead?
Don't worry! If your Live stock arrives dead, just send us 2 clear pictures within 2 hours of delivery for a refund.